I.  Scheduling

A. Scheduling for listings should be made online or by phone. Online bookings are the best way to see availability and you can see our calendar availability live. We are sometimes not available to take appointments by the phone and will direct you to our booking portal. Once you submit your order, we will confirm the order within a few hours. If you do not see at time or date available on the calendar, please call our team to see if we can make something work for you, we try to be flexible!

B. On the day of your shoot, our photographers try their best to arrive 10 minutes before the scheduled time. However, there are obstacles that can arise out of our control that may cause the photographer to be late (traffic, previous shoots, etc). We will shoot you a call or text to update you on the status of their arrival if this occurs. 

II.  Rescheduling and Cancellations 

A. Reschedules and Cancellations can be made with 24 hours notice. You are able to reschedule on
you dashboard in our portal or you can call/text/email our team and we will do this for you!

B. We do not charge and reschedule or cancel fees as long as we have 24 hours notice. If you cancel
or reschedule an appointment less than 24 hours from the start time, there is a $50 cancellation fee
that will be invoiced directly to you. This is so that we can guarantee our Creative Specialists the
hours that they were promised.

III. Preparation for Photoshoots 

A. We take prep very seriously, we want to create great results so that you can impress your clients
and win more listings! We strongly advise to follow our prep guide on our website as closely as
possible. We are always willing to help move things on site when necessary. We are an extension
of your team! 

B. There are some things that we will move on site, and others that we will not. Please follow the prep
guide as closely as possible to avoid capturing unwanted items in the photos and videos.

IV. Delivery 

A. We deliver your media next morning so that you can go active as soon as possible. We also offer a
same day delivery option for an additional fee. 

B. Our delivery expectations are as follows 

1. Next morning before 12 PM 

• a) HDR Photos 

• b) 3D Matterport

• c) Drone Photos

• d) Virtual Twilights

• e) Listing Websites

• a) Floorplan

3. 36 Hours

• a) Virtual Staging

4. 2 Business Days

• a) Videos 

• b) Reels

• c) Drone Videos

V. Travel 

A. If we travel outside of our service, you will be charged a fee based on miles roundtrip. Please
inquire with our team with the address to see what the travel charge would be. 

B. .75 cents per mile is the rate we use to calculate the travel fee
outside of our service area. 

VI. Licensing 

A. Wendell & Anthony Media owns the rights to all content is produces to use in any form they please. Whether that be marketing or anything related to marketing. 

B. The client may use the content to advertise the listing until it goes inactive. If the listing goes back
on the market with the same listing agent. The agent must order new photos or pay a license to use
the photos again. The client may use any media Wendell & Anthony Media produces to market themselves. 

C. The media that Wendell & Anthony produces shall not be sold or given to any other party to solicit a service. Licensing may be obtained for various applications of images, please contact us for more details.
 

VII. Payment

A. We like our clients to have seen the photos before paying. Our automated system allows viewing of photos before paying, and automatically allows download as soon as the balance is settled.

Copyright Notice: Wendell & Anthony Media, DBA is the copyright holder of any image we produce. The copyright of an image is not transferred to any other party unless a specific written agreement is made. Licensing may be obtained for various applications of images, please contact us for more details.

Photo Rights and Usage: The original agent who paid for this service has permission to use these images on any electronic or printed form of advertisement for the promotion of that property. The licensing agreement is valid only for the duration the home/property is listed for sale and cannot be reused without specific written permission.

Images cannot be sold to another agent who takes over an expired or withdrawn listing, as the purchasing agent does not own the photographs, but rather the right to use them during the specific term the property is for sale. The purchasing agent may reuse photos if the property is temporarily removed from the market.

Have a question? Give us a call at 571-279-0387 or email kel@wendellandanthony.com!