FREQUENTLY ASKED QUESTIONS
Everything you need to know before your appointment.
Scheduling, property preparation, services, delivery, service areas, and more.
Booking & Scheduling
Everything you need to know before booking your appointment—from scheduling and rescheduling to weather, property access, and what to expect on the day of your shoot.
Appointments may be scheduled through our online Client Portal or by phone. Online booking is the preferred method because it provides access to our current availability. Once your order is submitted, our team will confirm the appointment within a few hours.
We recommend scheduling as early as possible, especially during busy spring and summer months. Same-day and next-day appointments may be available, but availability is not guaranteed.
Yes. Please contact us as soon as possible if your appointment needs to be changed. Same-day cancellations or rescheduling may be subject to a fee, and an on-site cancellation fee may apply if the photographer has already arrived.
Weather may affect exterior photography, drone services, and overall image quality. If conditions are unsafe or unsuitable, our team may recommend rescheduling the affected services. Drone operations are always subject to weather, airspace restrictions, and safe operating conditions.
If exterior images do not meet our quality standards because of weather, we may schedule a complimentary exterior update when appropriate and within our service area.
Provide the access instructions when placing your order or before the appointment. If the owner, tenant, or agent will provide access, please ensure someone is available at the scheduled time.
Appointment length depends on the property’s size, condition, and the services ordered. A photography-only appointment will generally take less time than an appointment that includes video, drone, floor plans, or 3D tours. Please make sure the property is fully prepared before our arrival so we can work efficiently.
Preparing for Your Appointment
Preparing the property before your appointment helps us produce the highest-quality media possible. For complete preparation tips, please see our Seller Preparation Guide.
We recommend completing all cleaning, decluttering, staging, landscaping, and minor touch-ups before the scheduled appointment. Our photographers are trained to photograph the property as presented upon arrival.
For a detailed room-by-room checklist, please review our Seller Preparation Guide before your appointmen
Yes. Photography should be scheduled only after the property is fully prepared for marketing.
Our photographers are unable to wait while cleaning, staging, repairs, or moving is completed. If the property is not ready upon arrival, additional fees or rescheduling may be required.
Our photographers may make small adjustments such as:
- Straightening chairs
- Closing toilet seats
- Aligning pillows
- Moving lightweight decorative items
However, they cannot move furniture, heavy objects, packed boxes, personal belongings, or perform cleaning.
Occupied homes photograph beautifully when properly prepared.
Please ensure:
- All occupants and pets are out of camera view.
- Vehicles are moved from the driveway when possible.
- Countertops and personal items are minimized.
- Lights are on and blinds are adjusted before arrival.
If exterior images do not meet our quality standards because of weather, we may schedule a complimentary exterior update when appropriate and within our service area.
If the property cannot be photographed professionally because it has not been prepared, the appointment may be:
- Completed as presented,
- Rescheduled,
- Subject to additional fees in accordance with our Terms & Conditions.
No. If the property is vacant or accessible through a lockbox, you may provide the access instructions when placing your order or before the appointment. If the owner, tenant, or agent will provide access, please ensure that someone is available at the scheduled time.
Delivery & Services
Learn when your media will be ready, how it’s delivered, what services are available, and what to do if you need additional services or adjustments after your shoot.
Photos are delivered by 11 AM the next business day unless otherwise noted. Video and specialty services may require additional turnaround time.
Your completed media is delivered through your online property page, where available files can be viewed and downloaded.
Preview access is provided solely for quality assurance and is not intended as a trial period or an opportunity to cancel, reduce, or renegotiate completed photography services.
Download access is released after payment has been received.
Professional photography, video, drone photography, floor plans, Zillow 3D tours and Showcase media, virtual staging and enhancements, and other listing-media services.
In many cases, yes. Contact us if you need additional editing, virtual enhancements, marketing media, or another service after your appointment.
Let us know as soon as possible and we’ll review the concern and determine the appropriate correction.
You may pay for your order in advance or wait until your media is delivered. When your order is complete, you’ll receive an invoice and can pay online using the available payment options. Final downloadable media is released once payment is received.
Service Area & General Questions
Learn which areas we serve, when travel fees may apply, and how we handle appointments outside our standard coverage area.
Wendell & Anthony Media proudly serves the greater Washington, DC metropolitan area, including:
- Washington, DC
- Most of Maryland
- Northern Virginia
We regularly photograph properties throughout our primary service area and continue expanding into surrounding markets.
Yes. We may accept appointments outside our standard coverage area based on location, availability, and scheduling.
Additional travel fees may apply for appointments outside our primary service area.
Our online booking system will determine whether your property falls within our service area.
If your property requires special travel arrangements, we’ll contact you before confirming your appointment.
Most appointments within our standard service area do not incur travel fees.
If your property is located outside our normal coverage area, any applicable travel fee will be communicated before your appointment is confirmed.
Can’t find the answer you’re looking for?
Our team is happy to help. Send us an email, call or text, or book your appointment online.
- +1 240-222-5901